Sun Trust Bank Support Tickets All Reviews

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Sun Trust Bank Reviews

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  • ILLEGAL HOLD ON IRS DIRECT DEPOSIT



    I opened a new account with Suntrust a few weeks ago in order to have my tax refund direct deposited into it. The actual refund was for my fiancee' /common law husband (we had been together for about 16 years. I live in Georgia). We have an 11 year old son. My fiancee' passed away last September unexpectedly. He said goodnight, went to bed and never woke up the next morning. He was only 37 and never sick at all. He had always been very healthy. Anyway, He had no will. Georgia law states that all money or property of his goes to his son. I did his taxes through Turbo Tax and filed... More...
    (Credit Cards, Finance, Banks)
  • Insufficient fees



    6/20/10 In my case they made my account negative by charging first fees, then credited the wire amount that came in. At the branch, under Kevin Henderson as store manager, they told me the wired money were available, and of course I withdrew the money. Right there, at the counter, they didn’t even tell me “hey, guy, you have already a negative balance, are you going to take care of it?” And of course I didn’t have any reason to ask because I knew my balance was positive, and couldn’t imagine they had already applied a $36 fee for NO REASON! Next,... More...
    (Credit Cards, Finance, Banks)
  • Account Freeze



    Suntrust bank has frozen my accounts. I am a professional tax preparer who have prepared a few family members and friends returns and had their refund deposited into my account upon their request so I can receive my fee and also so they can receive their refund faster. Since Suntrust has ran into tax fraud I was advised from a Suntrust financial advisor rep. to open a business account to conduct my business. I did as such but a few days later I was out using my debit card and was told from the cashier that my card was unauthorized. I called Suntrust customer service to find out that my... More...
    (Credit Cards, Finance, Banks)


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