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Sun Trust Bank Complaint - Ridiculous!
Sun Trust Bank Complaint

Sun Trust Bank Complaint

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Ridiculous!


This bank sucks! I am sorry that I opened an account with them because they are slow as you have to stand in long lines. They never have enough tellers to assist the customers.


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Comments


SHEILANAT says: (8 years ago)
 0
I do understand where you are coming from. Their customer service sucks and the only time they want to call you about a problem is when they have added riduculous fees to your account. I had an occasion where they approved a $20 charge, then added on $72 of fees for the approval, excused $36 of the fee after close of business and notified by way of their online message center, not even a phone call even though they could have done so or emailed this fact, and then before the banks even opened the next morning they turned around and added (YOU GUESSED IT) a $36 extended fee, not giving any chance to have paid the balance with the excused amount. In other words they took the fee off one evening to turn around and rename it and added it right back on. NEVER HAVE I SEEN A BANK WITH SO MUCH DISREGARD FOR THEIR CUSTOMERS, I HAVE REPORTED THIS TO CONSUMER AFFAIRS, HAD 6 FAMILY MEMBERS REMOVE THEIR ACOUNTS FROM THIS BANK AND WILL CONTINUE TO CAMPAIGN TO HAVE EVEN MORE PEOPLE DO SO. WHEN THEY HEAR MY STORY THEY ARE APPALLED TO KNOW THIS IS HOW THEY TREAT CUSTOMERS.




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