Sun Trust Bank Reviews and Complaints All Reviews

heronsmuse's Picture Comment by heronsmuse  0

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This happened last year. My wife was helping her friend with her finances after she lost her husband to cancer. My wife's friend's husband had the for sight to have excellent life insurance policies and work benifits, so is family was taken care of.

Most of their personal accounts were at Suntrust. She decided to cancel the old accounts and move some money to another bank. The branch manager told her she needed a death certificate to do this. Fine, understandable, she got it and went back. Then he said she needed more documents. Her an my wife made two additional trips to the courthouse. Then he still insisted on more documents while trying to talk her in leaving all the money in Suntrust. Finally, the forth or so trip to the courthouse, the magistrate said she did not need half the documents she had gotten for this, and the one the branch manager sent her after the last time didn't exist in our state. My wifes friend was close to breaking down at this point. The magistrate called the branch manager and threatened to send a sherrif down there to haul him out in handcuffs if he did not comply.

The last trip to that branch (three days later), everything was fine and the money was released. Suntrust lost all the money at that point :) I found it disgusting the way this woman was treated. I wished they had hauled some of the bank employees off to jail. They deserved no less.

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